state of emergency

Updated information on the measures taken to contain the spread of coronavirus infection COVID-19 in the Republic of Kazakhstan

The Government of Kazakhstan has declared a state of emergency to contain the coronavirus outbreak in view of the World Health Organization declaring COVID-19 a pandemic on 11 March 2020 and in the efforts to protect life and health of the citizens. The Decree of the President of the Republic of Kazakhstan No. 285 dated 15 March 2020 has introduced a state of emergency throughout the country starting from 08:00 a.m. on 16 March 2020 up to 07:00 a.m. on 15 April 2020.

The Decree of the President of the Republic of Kazakhstan No. 310 dated 29 April 2020 the state of emergency was extended throughout country from 00:00 on 11 May 2020. 

In the Republic of Kazakhstan from 00:00 on 11 May 2020 the state of emergency ended. 

Regardless, quarantine restrictions continue to operate in the country.


The 24/7 coronavirus helpline of the National Center for Public Health of the Ministry of Health of the Republic of Kazakhstan: 1406, +7 7172 768 043.

Telegram bot “Coronavirus hotline” contains basic information about COVID-19 infection (information on the infection, transmission routes, symptoms, incubation period, how to protect yourself from infection, etc.). The bot is available in two languages: Russian and Kazakh.


The Ministry of Foreign Affairs of the Republic of Kazakhstan has been constantly taking measures to address the issues of domestic and foreign investors caused by the spread of coronavirus in the neighboring countries and globally.

Many countries have strengthened sanitary and epidemiological control measures at the checkpoints of state borders, railway stations and airports, while some of them have completely closed state borders. Nevertheless, despite the state of emergency, cargo transportation should be carried out in order to comply with the schedules of planned construction and installation as well as production activities of enterprises.

A hotline of the Ministry of Foreign Affairs of the Republic of Kazakhstan operating from 09 am to 06:30 pm: + 7 7172 720 046, + 7 7172 720 047, +7 7172 720 549.

Service support for investors as well as consultations on investment activities (visa, tax, customs issues, supply of raw materials, goods, equipment and components to the Republic of Kazakhstan, etc.) are provided 24/7 by KAZAKH INVEST call-center: +7 7172 620 620.

You can also submit a request for consultation using the online request form on .

You can find information on the Government support measures for foreign investors in the “Investor's Guide” section of the website. The section provides relevant information with the respective links to the official legal database. Additionally, KAZAKH INVEST experts are ready to provide you comprehensive advice on any issues.

For KAZAKH INVEST incoming correspondence, please call: +7 7172 620 627.


Detailed information on visa issuance and arriving to Kazakhstan is available on in the "Arriving to Kazakhstan" section.

A detailed consultation of a KAZAKH INVEST specialist on visa and migration issues can be obtained by calling: +7 7172 620 556.

Currently, under the quarantine regime in the territory of the Republic of Kazakhstan, the following procedure applies for the entry of foreign citizens into the country.

For the implementation of a project in the Republic of Kazakhstan, companies can invite citizens from China by contacting the Embassy of the Republic of Kazakhstan in Beijing, Shanghai and Uramchi. Entry of Chinese citizens to the Republic of Kazakhstan with a Kazakhstan visa is subject to all sanitary, anti-epidemiological and quarantine measures. For citizens from China, the following procedure applies for the entry into the country.

During the state of emergency, foreigners will not incur administrative liabilities for violation of the period of stay and untimely departure from the Republic of Kazakhstan.

On 17 of April 2020 the Government of Kazakhstan adopted a decree on the cancellation of the 72-hour visa-free regime for foreign citizens until November 1.

About setting legal status of foreigners


The state of emergency does not impose any restrictions on freight transportations. However, the sanitary-epidemiological regime has been strengthened at the border-crossing checkpoints, railway stations and airports.

For any questions about freight transportation during the state of emergency, please contact call center of KTZ - Freight Transportation JSC: +7 7172 603 030.


If you require emergency services, you can report a problem by contacting the following numbers:

  • fire service - 101
  • police - 102
  • ambulance - 103
  • gas network emergency service - 104
  • emergency response service - 112
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